Legal
Refund, Cancellation & Subscription Policy
Last updated: July 30, 2026.
1. Custom Service Work
Because custom design, development, marketing, and localization work begins with planning and labor, payments are generally non-refundable after work has started unless a written agreement says otherwise.
August Website Promotion
For the August Website Promotion, payments are 100% refundable before GAWOORI sends written email notice that production work has started. After that notice, amounts already paid are non-refundable. The plan has a 12-month minimum term; cancellation during that term makes the remaining monthly charges due. The complete promotion-specific terms presented at checkout control if they conflict with this general policy.
2. Cancellation Before Work Begins
If a project is canceled before work begins, prepaid amounts may be refundable minus payment processing fees, third-party costs, or already purchased assets.
3. Milestones
For milestone projects, approved and delivered milestones are non-refundable. If a project ends early, the customer remains responsible for work completed up to the cancellation date.
4. Hosting, Maintenance, and Recurring Plans
Recurring services renew according to the disclosed billing cycle. Customers who start a subscription online can cancel online from the dashboard or by a cancellation link provided in account/billing flows. Cancellation stops future renewal unless the plan states otherwise.
5. Transparent Pricing
Mandatory service charges should be included in listed prices. Government taxes, reasonable shipping for physical goods, and optional add-ons may be shown separately where applicable.
6. Contact
Refund or cancellation questions can be sent to info@gawoori.com with the invoice number, project name, and reason for the request.