Support Center
How can we help?
We have compiled frequently asked questions about project process, pricing, maintenance, etc. If you can't find the answer you're looking for, please feel free to contact us.
Based on the basic package, we offer 3 different concept drafts. We proceed with development and revisions for the 1 selected final draft to enhance perfection.
It varies by package, but typically 3-5 revisions are included for free. This refers to detail adjustments, not overturning the entire concept.
We organize and deliver all AI (Illustrator original), PDF, PNG, JPG files usable for print and web. You can use them for any purpose at any time.
Landing pages or simple promo sites take 1-2 weeks after material delivery, corporate sites with functions 3-4 weeks, and shopping malls 4-8 weeks.
You can buy directly, but if it's complicated, we can handle it for you. Domain ownership is registered 100% in your name, so you can rest assured.
We provide free AS for technical errors for 1 month after completion. Afterwards, you can join a monthly maintenance plan or request management case-by-case.
Yes, all websites are built Responsive, providing optimized screens on all devices including PC, tablet, and mobile.
Yes, since we build based on CMS like WordPress or Shopify, you can easily edit text or images in the admin page. For custom developed sites, we develop management functions if needed. We also provide usage training.
Basic SEO settings (meta tags, sitemap submission, structured data) are included in all packages. If you want more competitive keyword top exposure, you can add a marketing package.
You pay 50% deposit upon contract, and remaining 50% after project completion and inspection.
It varies by industry and goal, but we recommend starting with monthly Ad Spend of $1,000 ~ $3,000 for meaningful data testing.
Search Ads (Google) generate inflow immediately after setting, while SNS ads need machine learning period so efficiency stabilizes typically after 2 weeks. SEO takes minimum 3-6 months.
Basically monthly reports are provided, and for Performance Ads package or above customers, we detailed performance is shared via bi-weekly meetings.
Native-level professional translators with practical experience in relevant fields (Legal, IT, Marketing etc.) handle the work. We value industry expertise, not just language ability.
Yes, possible. Depending on volume and difficulty, urgent fee (additional charge) may apply if delivery is needed within 24 hours.
Yes, we provide Certificate of Translation issuance and notarization agency service for documents for immigration or requiring legal validity.
Generally calculated based on word count of Source Text. Unit price may be adjusted based on document difficulty, volume, and deadline.
Of course. All translators sign NDA, and your documents are safely destroyed after project completion.
We provide unlimited revisions for mistranslations or omissions. However, changes to source text or simple style preference changes may require separate consultation.
Editable files like Word, Excel, PPT are best, but PDF or image files are also workable (however, editing cost may be added).
Need more detailed consultation?
Contact Support Team